Refund Policy

Last updated: August 30, 2026

Request review

Refund, replacement or reshipment requests are reviewed according to the confirmed quotation, payment status and order circumstances.

Before dispatch

To change or cancel an order, contact us immediately. Approval depends on whether preparation, packaging or dispatch has begun.

After dispatch

Dispatched orders generally cannot be cancelled. Claims involving an incorrect, missing or damaged shipment require timely photos, tracking information and supporting evidence.

How to request a review

Contact the sales representative used for the order with the order reference, product details, issue description and supporting images. We will review the request and explain the available resolution.